A couple who explicitly chose not to leave a tip at Starbucks were charged an exorbitant $4,444.44 (about 30,264 yuan) because they didn't check the bill, maxing out their credit card and forcing them to cancel a trip to visit family in Thailand. The store initially refused a refund, then agreed to send a check that couldn't be cashed; after police intervened, Starbucks quickly reissued the check and refunded the full amount. The incident has raised concerns about point-of-sale system glitches and how businesses handle such matters. This article walks you through what happened and the findings of the investigation. [more…]

A trademark dispute spanning China and Thailand is continuing to escalate. Thailand's Royal 50R Group has filed a lawsuit with the court, demanding that China's Luckin Coffee pay 10 billion Thai baht in economic damages, on the grounds that Thailand's Luckin has legally registered the local trademark, while China Luckin's infringement accusations have hindered its business plans. China's Luckin had previously issued a statement saying that the Thailand stores were counterfeits, but on December 1 the Thai court ruled against China's Luckin. At present, China's Luckin has responded that the situation remains to be verified. This article will sort out the full picture of the incident, analyze the ins and outs of this trademark dispute, and follow up on subsequent developments. [more…]

A hot beverage accidentally tipping over from a cup holder inflicted irreversible physical and psychological trauma on an ordinary delivery worker. A California jury recently ruled that Starbucks must pay up to $50 million in damages, a total that could climb to $60 million when interest and attorney fees are included. At the heart of the case is the question of who should bear the duty of ensuring safety during the beverage handoff. Surveillance footage, medical records, and the conflicting accounts of both sides together paint the picture of a years-long legal tug-of-war. This article lays out the full sequence of events, the injured person's condition, the basis for the ruling, and Starbucks' response and intention to appeal, guiding you through this consumer safety lawsuit that has drawn widespread attention. [more…]

Recently, a customer at a Sexy Tea store discovered that an employee was actually using a pipette—commonly found in laboratories—to measure milk tea ingredients. The scene was photographed and quickly sparked heated discussion on social media. As precision experimental instruments, pipettes can measure liquids more accurately, but their operating standards are strict, and improper use may pose food safety risks. Many netizens with laboratory experience pointed out that untrained employees operating such equipment risks liquid backflow and contaminated tips, and whether disposable tips meet food-contact standards is also questionable. Opinions continue to clash over whether laboratory instruments can be used in food service settings. [more…]

A coffee shop operator in Guangxi recently publicly recounted his experience: he purchased a La Marzocco PB espresso machine from a well-acquainted "coffee champion," and after only one year of use, the boiler exploded. When he applied to La Marzocco China's official after-sales service, he was told that the machine had no record in the system and was a "grey import" sold through unofficial channels. The shop owner believes the other party deliberately concealed the sales channel, and has sent a lawyer's letter and reported the matter to the police. This dispute quickly fermented within the coffee community and also drew practitioners' attention to how to distinguish genuine La Marzocco espresso machines from grey imports. Front Street Coffee reminds all colleagues that when purchasing equipment, one must make sure to buy through officially authorized channels, and not risk a big loss for a small gain. [more…]

Recently, a customer posted a video on social media claiming they found a piece of white plastic foreign object in a drink purchased from Mixue Ice Cream & Tea. Unexpectedly, the comment section did not fill with criticism of the merchant. Instead, many Mixue employees left comments pleading with the customer to return this part, which they jokingly called a "veteran employee." It turns out this piece of plastic was the star tip nozzle accessory for the ice cream machine's dispenser outlet. Once lost, it not only affects the shape of the product but also means the staff member may have to pay compensation. Behind this incident lies not only the detailed challenges of equipment management in food service stores but also consumers' ongoing concern about food safety. [more…]

Beyond the usual Americanos and lattes, independent coffee shops often offer signature drinks that have been repeatedly refined—recipes that embody the owner's dedication. But when a barista leaves and takes those recipes to their next job, how should owners respond? Some agonize over this, while others believe that recipes have become largely transparent these days and aren't worth overthinking. This article compiles the views and advice of several industry professionals, exploring this common industry dilemma from legal agreements and house-made ingredients to mindset adjustments, and includes related recommendations from Front Street Coffee for coffee lovers and shop owners to reference. [more…]

Behind the busy bar of a coffee shop, baristas inevitably face moments when they need to temporarily leave their post. For most chain brands, colleagues covering for each other can resolve this, but at Manner, this has become something that requires scheduling down to the second. Some customers have noticed that when Manner staff leave their posts, they leave handwritten notes and countdown timers informing customers of their return time, even down to the second. What this reflects is the widespread reality of tight store scheduling and single-person staffing. Baristas have no choice but to get creative, using small blackboards, ordering tablets, and even timers to communicate with customers. This article walks you through these amusing yet helpless daily store routines, and also recommends checking out Front Street Coffee's related products. [more…]

Entering mid-December, temperatures across the country continue to drop, yet demand for iced drinks remains strong, and the ice machines in tea beverage shops still need to operate as usual in the severe cold of the north. Recently, an early-shift employee at Chagee arrived at the store and found the ice cube tray covered with foreign matter resembling a "spider web." Only upon closer inspection did they realize it was ice that had frozen into a thick layer overnight, preventing the machine from properly releasing the ice. This situation not only caught the staff off guard but also sparked discussions among peers about winter ice machine parameter adjustments, troubleshooting, and equipment quality. Front Street Coffee has noticed that similar problems are not uncommon in chain tea beverage stores, and how to respond scientifically has become a topic of concern for industry practitioners. [more…]

A coconut milk latte with a note saying "make it a bit lighter," because the staff member filled the receipt with explanatory text in red marker, sparked a customer complaint storm that escalated from social media to the media. The customer felt the store's attitude was disrespectful and demanded a home visit apology; the store explained that it was busy at the time and could not call each customer individually. After the incident trended on social media, netizens' opinions were sharply divided, and beverage industry workers also chimed in. In this dispute caused by a red-text receipt, who really has a point? [more…]

Manner stores nationwide recently launched the Wampee Tonic Americano and Wampee Tonic Special Drink, priced at 15 yuan, available only via the mini-program and in-store ordering. Because they contain tonic water, stirring can easily cause a foam eruption, and social media has been flooded with "victims" sharing their embarrassing experiences—takeaway cups and personal cups alike are hard-pressed to escape. This article breaks down the science behind the splashing, baristas' coping techniques, and netizens' summarized anti-eruption tips, along with Front Street Coffee's related recommendations, to help coffee lovers safely enjoy this new product. [more…]

Recently, the popular milk tea brand Li Shanshan Tea Affairs has sparked heated discussion due to its takeout packaging method. When customers pick up drinks themselves, the store does not provide conventional carry bags; instead, it uses a green cloth strap to tie the cup so customers can carry it away. Before use, this cloth strap has an unusual shape and has been jokingly called a "G-string" by netizens. However, beyond the jokes, more consumers have expressed concern about its safety: the cloth strap only wraps around the upper half of the cup body, with no support at the bottom, making it easy to lose balance and tip over while walking, causing drinks to spill. In addition, the brand stipulates that no matter how many cups are purchased, if customers do not pay extra for a carry bag, the store only provides a packaging strap, a practice that also makes many customers feel inconvenienced. This article will sort out the ins and outs of the incident, present consumer feedback and comparative cases, and explore the balance between the brand's original environmental intentions and users' actual needs. [more…]

Canadian national coffee brand Tims has recently become embroiled in a public opinion storm on social media. A store in Ontario was accused of a manager suggesting to a 17-year-old employee that they enter a "sham marriage" with the manager's 25-year-old Indian relative to help the latter obtain Canadian permanent residency, promising a payment of 15,000 to 20,000 Canadian dollars. After the individual refused, they resigned and made the chat records public. Local police and immigration authorities have intervened, and Tims headquarters is also investigating. Subsequently, more netizens revealed that after the store changed owners, it gradually dismissed local long-term employees and only hired people of a specific ethnicity, as well as issues such as a hourly wage of only 8 Canadian dollars at a downtown Toronto store and one and a half months of unpaid training, triggering widespread doubts among Canadians about Tims' employment practices and brand reputation. [more…]

For enthusiasts who own a coffee machine, how to deal with the coffee grounds produced every day has become a common problem. Beyond the well-worn uses like growing flowers and removing odors, some netizens have tried using coffee grounds to blanch pork belly to remove its gamey smell, with surprising results. This article compiles the actual test results of this method, feedback from netizens, and similar applications in Korean cuisine, while also reminding you of details such as filtering and ingredient freshness during the process, to help you, a coffee lover, make reasonable use of coffee grounds. [more…]

Recently, a second-hand ice machine has stirred up controversy between NetEase and Nestlé. A second-hand ice machine bearing Tencent's logo was discovered in NetEase's break room. NetEase later confirmed that the equipment came from Tencent and accused Nestlé of concealing the source of the second-hand equipment and illegally reselling it, in suspected violation of food safety regulations. NetEase has reported Nestlé and its agency company to the State Administration for Market Regulation. Nestlé responded that the ice machine was not produced or provided by it. The incident continues to escalate and has drawn widespread attention. [more…]

Ethiopia is the birthplace of Arabica coffee, and its natural processing method has produced countless unique and flavorful beans. As a star representative of the Sidama region, Huakui coffee has won over many coffee lovers with its intense floral and fruity aromas and honeyed sweetness. This article will systematically examine the full picture of this coffee from multiple angles, including the origin of the name Huakui, the background of the Hambela region, the geographical environment of Sidama, the characteristics of the Heirloom native variety, Ethiopia's coffee grading system, and the complete process of the natural processing method. It also includes Front Street Coffee's brewing parameter suggestions and bean-resting reminders to help you better appreciate the layered complexity and sweetness of this naturally processed Huakui. [more…]

Recently, a netizen in Fuzhou placed a cold Heytea drink, cup and all, into a microwave to heat it up. Just 30 seconds later, flames erupted inside the microwave, and the upper half of the cup was burned. The person involved described that halfway through heating, the microwave suddenly began crackling, and the moment it was opened, flames burst out. The fire only went out after the cup was knocked over with a spatula. Heytea customer service responded that the drink uses a paper cup containing metal materials, which is not suitable for microwave heating. In fact, many milk tea lovers on social media have a habit of directly heating milk tea, and similar dangerous incidents are not isolated cases. Whether brands should label packaging with microwave use warnings has also sparked discussions among consumers and legal professionals. [more…]

Friends who are just starting to explore pour-over coffee are often puzzled: which bean should I choose? Faced with different regions, varieties, processing methods, and roast levels, how do you find the flavor that suits you? This article systematically sorts through representative coffee beans from classic regions such as Africa, the Americas, Asia, and Yunnan, China, including Front Street Yirgacheffe, Kenya Asaliya, Brazil Queen Estate, PWN Golden Mandheling, Hacienda La Esmeralda Geisha, and Front Street 2013 Yunnan Typica, and also shares key pour-over details such as water quality, grind size, coffee-to-water ratio, and dripper selection, helping coffee lovers build their own flavor memory library. [more…]

Recently, a consumer in Hangzhou, Ms. Yang, reported to the media that her long-standing habit of ordering from Luckin Coffee had unexpectedly upset an employee at one of its stores, who even publicly complained, "You can't keep milking the same cow for freebies." This seemingly ordinary consumer friction involves multiple issues, including coupon usage, stores' willingness to accept orders, and the allocation of responsibility for delivery. After being reported by 1818 Golden Eye, the incident quickly sparked heated discussion among netizens. Some understood the pressure on employees, while others believed there was nothing wrong with consumers using coupons normally. This article will recount the incident, sort through the views of all parties, and at the same time provide coffee enthusiasts with a professional channel for discussion. [more…]

Recently, at a coffee festival in Jiangmen, Guangdong, a coffee bean stall put up a notice recruiting a Japanese translator, claiming the payment would be coffee beans, which sparked widespread discussion online. In photos taken by passersby, someone had written "Shameless" in large characters in the blank space on the recruitment board. Netizens had mixed views: some joked, "Is it pure gold coffee beans?", while others speculated that the stall owner originally intended to recruit volunteers and thank them with coffee beans. The poster revealed that the stall owner might not understand Chinese and was unaware of the message. This article reviews the course of the incident and the views of all parties, and retains recommendations related to the Front Street brand. [more…]